Advice & tips
Practical plumbing advice
Straight answers to the plumbing questions we get asked most, from what to do the moment a pipe bursts to the compliance rules for managers and owners. When you would rather we just sorted it, we are one call away.
Plumbing emergencies
What to do when a pipe bursts
A burst pipe can flood a home in minutes. Here is how to stop the damage fast, then get it fixed.
Read more →I can smell gas: what to do right now
A gas smell is an emergency. Here are the steps to stay safe, and why gas work is never a DIY job.
Read more →How to find and turn off your water mains
Knowing where your water shut-off is, before you need it, can save a flooded home. Here is how.
Read more →Blocked toilet: what to do (and what to avoid)
A blocked toilet is stressful but usually fixable. Here is what helps, what makes it worse, and when to call.
Read more →Diagnose a problem
No hot water? A simple troubleshooting checklist
Before you call, a few quick checks often explain why the hot water stopped, and sometimes fix it.
Read more →How to find a hidden water leak (the meter test)
A simple test with your water meter tells you whether you have a hidden leak, and roughly where it is.
Read more →Why is my water bill suddenly so high?
A sudden jump in your water bill almost always has a cause you can track down. Here are the usual suspects.
Read more →Why does my drain keep blocking?
If you are plunging the same drain again and again, the real problem is usually further down. Here is why.
Read more →Prevent & maintain
What you should never put down the drain
Most blocked drains are avoidable. A few simple habits keep your pipes clear and save call-outs.
Read more →Get more life from your hot water system
A hot water system is a big-ticket item. A little maintenance helps it last and warns you before it fails.
Read more →Getting your plumbing ready for storm season
South East Queensland storms test your drainage. A bit of prep keeps the water out of your home.
Read more →For managers & owners
Backflow testing in Queensland: what, why and how often
If your property has a testable backflow device, annual testing is required. Here is what owners and managers need to know.
Read more →Charging tenants for water in Queensland: the rules
Landlords can pass on water usage to tenants in QLD, but only if the property meets a few clear conditions.
Read more →Body corporate plumbing: who's responsible for what
In a strata scheme, the line between common property and the lot owner causes most plumbing disputes. Here is the general rule.
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